How To Contact Boston City Council Members

Boston, September 23, 2025

Navigating Boston’s City Council can be tricky, but knowing who to contact and how is vital for residents and visitors. This guide offers practical tips and direct contacts for effective communication with both at-large and district councilors, from reporting local issues like potholes to addressing city-wide policies. Included are essential phone numbers, office hours, and email addresses, ensuring quick and efficient city service access.

Boston City Council — Who to Call When the City Needs You

If you live in Boston or you’re planning to visit and want to understand how the city runs behind the scenes, knowing how to contact the City Council is a must. Think of this as a no-nonsense, street-smart guide to getting attention from City Hall — delivered in a punchy, neighborhood-newspaper style that tells you what works and what wastes your time.

Fast facts

• General City Council phone: 617-635-3040
• Address: 1 City Hall Square, Room 550, Boston, MA 02201-2043
• Office hours: Monday – Friday, 9 a.m. – 5 p.m.
• City Clerk (for official records): 617-635-4601 or [email protected]
• General City Hall questions: Call 311 when you’re in the city

Who represents you — and how to reach them

Boston’s City Council has a mix of at-large councilors (citywide) and district councilors (neighborhood-specific). If you’re trying to solve a local problem — a pothole, a streetlight out, a zoning worry — reach out to your district councilor first. If it’s a citywide policy issue, an at-large councilor might be the better call.

At-large councilors (contact by email)

• Ruthzee Louijeune, City Council President — [email protected]
• Julia Mejia — [email protected]
• Erin J. Murphy — [email protected]
• Henry Santana — [email protected]

District councilors (contact by email)

• District 1: Gabriela Coletta Zapata — [email protected]
• District 2: Edward M. Flynn — [email protected]
• District 3: John FitzGerald — [email protected]
• District 4: Brian J. Worrell — [email protected]
• District 5: Enrique J. Pepén — [email protected]
• District 6: Benjamin J. Weber — [email protected]
• District 7: Tania Fernandes Anderson — [email protected]
• District 8: Sharon Durkan — [email protected]
• District 9: Liz Breadon — [email protected]

Practical tips that actually get results

Don’t send a one-line complaint and hope for a miracle. Be clear and direct: say what the problem is, where it is (exact address helps), what you want done, and include contact info. Attach photos if you can — nothing grabs attention like visual proof. If you’re emailing, put the issue in the subject line and name your neighborhood so the staff can triage quickly.

If something is urgent — a dangerous sidewalk, immediate safety hazard, or flooding — call 311 or the appropriate emergency services before contacting your councilor. Use the councilor contact to follow up and push for a fix.

Visiting City Hall

If you prefer face-to-face, head to Room 550 at 1 City Hall Square during business hours, Monday through Friday, 9 a.m. to 5 p.m. Walk-ins are common but consider calling first to confirm which staff member will be available. For official records or to look up agendas and minutes, contact the City Clerk at 617-635-4601 or [email protected] — that office handles the paperwork side of City Hall.

When to loop in an at-large councilor

If your concern affects the whole city — things like major public safety policies, citywide housing rules, or big transportation plans — reach out to an at-large councilor. They handle broader policy questions and can introduce or support legislation that affects everyone in Boston.

Digital and behind-the-scenes reality

Emails get screened by staff, so expect a response from a legislative aide first. That’s normal. They’re trained to route issues to the right department or craft a response for the councilor. If you don’t hear back in a week or two, send a polite follow-up — persistence matters more than volume.

FAQ

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Quick-contact chart

Use this at-a-glance chart to pick the fastest or most effective way to reach Boston City services and councilors.

Bottom line: be clear, pick the right channel, and follow up. Boston’s City Council is reachable — and with the right approach, you’ll move things faster than you might expect. Keep this guide handy the next time you’ve got a neighborhood issue or a citywide concern to raise.

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Author: STAFF HERE BOSTON WRITER

BOSTON STAFF WRITER The BOSTON STAFF WRITER represents the experienced team at HEREBoston.com, your go-to source for actionable local news and information in Boston, Suffolk County, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as Boston Marathon, Head of the Charles Regatta, and Boston Harborfest. Our coverage extends to key organizations like the Greater Boston Chamber of Commerce and Associated Industries of Massachusetts, plus leading businesses in finance, biotech, and insurance that power the local economy such as Fidelity Investments, Biogen, and Liberty Mutual Insurance. As part of the broader HERE network, we provide comprehensive, credible insights into Massachusetts's dynamic landscape.