An illustration showing the closure of a Santander Bank branch amidst the rise of digital banking.
Santander Bank has announced the closure of 18 branches, including six in Massachusetts. This move comes as part of a strategy to adapt to increased online banking trends, a shift accelerated by the COVID-19 pandemic. Among the Massachusetts closures are locations in Boston, Worcester, Woburn, and others. The bank aims to streamline operations and enhance digital capabilities, marking a significant change in its branch footprint.
Santander Bank has announced plans to close 18 branches across the Northeast, impacting both customers and communities. Six of the affected branches are located in Massachusetts, specifically in Salem, Woburn, Worcester, Middleton, Norwell, and Boston’s Seaport. An additional location in Providence, Rhode Island, which is situated in the Federal Hill neighborhood, will also be shut down.
The decision comes after Santander submitted filings to the Office of the Comptroller of the Currency last week. In total, the bank will close 11 branches in New Jersey, New York, and Pennsylvania. This downsizing effort aligns with ongoing trends toward increased online banking usage, a shift that has accelerated in the wake of the COVID-19 pandemic.
The Massachusetts locations designated for closure include:
Notably, the Providence branch had previously been the target of a late-night burglary in 2023, during which nearly $500,000 was stolen. The announcement of current closures follows a pattern of branch reductions by Santander Bank, which had shuttered eight locations in Massachusetts earlier in 2021 and continued its strategy of reducing physical locations from 2020 to 2024.
Santander Bank, the third-largest bank in Massachusetts, currently operates 127 locations within the state and has a total of 401 locations across the United States as recorded by the Federal Deposit Insurance Corporation. The bank is a subsidiary of Banco Santander S.A., which is based in Madrid, and its U.S. operations are headquartered in Boston.
A spokesperson from Santander has indicated that this round of closures is part of a broader strategy to refine its branch footprint while enhancing its digital banking capabilities. The move reflects a commitment to adapt to changing consumer behaviors and to streamline operations in the evolving financial landscape.
As Santander Bank continues to adapt to market demands and customer preferences, residents in Massachusetts and nearby states will need to adjust to these closures, which underscore a significant shift toward digital banking solutions. The bank remains focused on providing accessible financial services while navigating the challenges presented by recent economic trends.
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